Who is responsible for your information?
Due North Safaris is a trading brand of Aurora Adventures Oy, Sivulantie 8, 95970 Äkäslompolo, Finland. For privacy questions or requests, contact info@duenorthsafaris.com or call +358 40 360 9257.
Enquiries and bookings
When you contact us, we collect the details you provide: your name, email address, optional telephone number, selected activities, preferred dates, participant numbers and children’s ages, accommodation or pickup information, and your message. We use this information to answer your questions, plan the requested services and communicate with you. Required form fields are needed to handle the request; optional details can be left blank.
Website enquiries are stored in WordPress and emailed to info@duenorthsafaris.com. Our business email uses Microsoft 365 through GoDaddy. Staff manually create bookings in Travius, and official booking confirmations are sent from Travius. There is no automatic website-to-Travius integration. Submitting an enquiry, or receiving a website acknowledgement, does not confirm a booking, create an invoice or take payment.
Please do not put payment-card details, medical records or other sensitive information in the website form. Contact us first if you need to discuss a health-related or dietary requirement.
Why we use the information
We use information to take steps you request before a contract and to provide booked services. We also keep records where necessary to meet legal obligations or handle claims. Protecting the website and handling routine business correspondence serve our legitimate interests in operating a safe, reliable service. Acknowledging this notice is not consent to marketing.
How long we keep records
- Unsuccessful enquiries: 18 months after the last correspondence.
- Confirmed bookings: 3 years after the safari.
- Cancelled bookings: 3 years after cancellation or final settlement.
- Disputes and statutory records: as long as necessary under the applicable obligations.
We keep relevant email conversation chains with the enquiry or booking record for the applicable period. The periods above apply to the associated website and correspondence records; records needed for a dispute or statutory obligation are retained as necessary for that purpose.
Service providers and access
Our service providers include GoDaddy for website hosting, Microsoft 365 through GoDaddy for email, and Travius for bookings. Access is provided to authorised staff and service providers as needed for their roles. An enquiry does not enrol you in a marketing mailing list.
GoDaddy and Microsoft publish data-processing terms addressing international transfers and contractual safeguards where applicable. See GoDaddy’s data-processing terms and Microsoft’s data-protection terms. Contact us for information about the safeguards relevant to your information.
Your saved trip and essential storage
My Trip stores selected tour IDs, price options and preferred dates in your browser so you can continue planning. Contact details are not stored in the browser basket. You can remove selections from My Trip or clear the website’s browser storage. A short-lived security cookie protects enquiry submissions; it is not used to subscribe you to marketing.
Your rights
You can request access, correction or deletion and, where applicable, restriction, portability or object to processing. Rights depend on the processing and legal obligations. Contact info@duenorthsafaris.com. You may complain to Finland’s Office of the Data Protection Ombudsman.
Last updated: 9 November 2026.
Optional location map
The Contact page loads a Google map only when you choose “Show Google map”. Loading it sends your IP address and browser information to Google. You can leave it unloaded and use the address or directions link instead. Google’s privacy information.