Enquiries and written confirmations
Due North Safaris is a trading brand of Aurora Adventures Oy. Bookings are confirmed in writing. You may make a pre-booking enquiry in writing or by telephone. When arranging a booking, provide the full names, dates of birth and accommodation details requested for the participants.
My Trip and the contact form send enquiries only. The automatic acknowledgement confirms receipt of your enquiry. After we agree the activity details with you, our team creates a provisional reservation in Travius. We email you a provisional booking confirmation from Travius with the agreed activity details, final price, applicable Terms & Conditions and payment link. You do not pay through My Trip.
Bookings made on the spot must be made no later than 17:00 on the day before departure.
Payment and prices
Please pay the full amount within 7 calendar days of the payment request. Your booking becomes binding only when Due North Safaris receives full payment. Until then, your reservation is provisional.
If we have not received full payment within 7 calendar days, we reserve the right to cancel your provisional reservation and release the places. Our team monitors outstanding payments, follows up with customers and handles cancellations manually. Travius does not automatically cancel unpaid reservations. We normally send a reminder where appropriate, but a reminder is not guaranteed.
On-the-spot bookings must be paid in full at the time of booking.
We do not normally collect card details as security. If exceptional arrangements are needed, the team will explain them separately. Never enter card details in the website enquiry form or send them by email.
Published prices may change for new enquiries. Prices include applicable Finnish VAT. The provisional confirmation shows the final price, including any agreed extras. We honour that price throughout the seven-calendar-day payment period and after full payment is received. Any change to the agreed price requires your agreement.
Cancellations
To cancel, email info@duenorthsafaris.com. For leisure activities booked for a specific date or period, the statutory 14-day distance-selling withdrawal right does not apply. These cancellation terms apply when you cancel a booking confirmed by full payment, subject to any rights you have under applicable law.
- More than 30 days before the activity: a full refund.
- More than 7 days and no more than 30 days before the activity: a 20% cancellation fee.
- 7 days or less before the activity: no refund.
If Due North Safaris cancels your activity, we will offer a suitable alternative if one is available. If you decline it or we cannot offer one, we will refund the full amount you paid for the cancelled activity. The guide may need to make a safety decision on the day, for example in extreme cold or storms. We will let you know as soon as we can.
Snowmobile activities
- Drivers must be at least 18, hold a valid driving licence and carry it while operating a snowmobile.
- Drivers must not be under the influence of alcohol or drugs. Aurora Adventures has zero tolerance for blood alcohol.
- Children aged 3 and below cannot join snowmobile activities.
- Children aged 4 or older who are at least 140 cm tall may ride as passengers behind a parent at the stated price. Tell us when booking if you would like this option.
- The default for children travelling on the child price is a sled behind the guide, accompanied by a responsible family member if necessary.
- All participants must follow the guide’s leadership and applicable rules. Failure to do so may result in the tour ending early.
If a snowmobile is damaged during a safari, the guide makes an initial assessment on return to the safari house. Where the driver is responsible for the damage, the charge is based on the substantiated loss, up to €1,500. An optional waiver costs €25 per driver per guided tour and reduces that cap to €350. The waiver must be purchased before departure. We will explain the basis and amount of any charge and how to raise a dispute. Any damage charge that is due must be paid at the Aurora Adventures office immediately after the safari.
Snowmobile tours include the snowmobile, fuel, helmet, guiding and third-party insurance.
Husky activities
- You must be at least 18 to drive your own team of huskies.
- Children aged 2 and below cannot join husky tours. Children aged 3–12 travel as passengers with their parents.
- Children aged 6 and below cannot join husky rides longer than 9 km.
- Mushers may refuse participation if someone is not dressed suitably for the weather. The clothing supplied by Aurora Adventures Oy is acceptable and is included in the tour price.
- Do not feed the dogs. Foods including chocolate, raisins and xylitol can be dangerous or fatal to them.
- Do not touch dogs inside cages or dogs harnessed and waiting to run. Follow the team’s instructions about approaching the dogs.
- Do not leave litter at the farm or on the trail: it harms nature and can endanger dogs that eat it.
Transportation and timing
Transportation between accommodation in the immediate Äkäslompolo area and the safari house is included in tour prices. Supply pickup addresses in writing at least one week before arrival. A fee is added for pickup outside Äkäslompolo.
If you miss the agreed pickup or departure because you are late or do not attend, the tour is non-refundable. The transfer bus cannot wait. Pickup times may vary slightly, and customer delays can shorten the tour within the schedule. All stated tour times include transfer time. Your rights under applicable law still apply if we fail to provide the agreed service.
Group sizes, special requirements and safety
We strongly recommend travel insurance that covers the activities you have booked with us.
Safaris require at least two adults unless a different minimum is stated for the activity. Safaris can be made private subject to time and availability, at 1.5 times the normal price. If group sizes affect your booking, we may propose a different departure for you to accept.
When booking, tell the team about allergies, food intolerances or special requirements. Do not submit sensitive medical details through the website enquiry form; contact the team about an appropriate way to discuss them.
Due North Safaris may make reasonable route adjustments for weather or safety and may interrupt a safari if a participant presents a safety risk. If we need to make a material change before departure, we will explain your options, including a refund if we cannot provide the agreed tour and you decline the alternative. Northern Lights sightings cannot be guaranteed.
Force majeure
An unavoidable event outside our control, such as a strike, fire or extreme weather, may prevent us from providing a tour. We will contact you as soon as we can. If we cancel before the tour starts, the refund terms above apply. Any further remedies or compensation are determined under applicable law.
Applicable law and disputes
Finnish law governs these terms, subject to mandatory consumer protections. Disputes may be heard by the competent courts of Finland, including the District Court of Lapland in Rovaniemi where applicable. Mandatory rules on consumer jurisdiction continue to apply.
If you have a complaint, please contact Due North Safaris first. If we cannot resolve it, you can seek advice from the Finnish Consumer Advisory Services and may refer an eligible dispute to the Finnish Consumer Disputes Board. For a cross-border consumer dispute, you can seek help through the European Consumer Centre network.
Severability
If part of these conditions is held invalid, illegal or unenforceable, the remaining provisions continue in force.
Contact: info@duenorthsafaris.com, +358 40 360 9257. Aurora Adventures Oy / Due North Safaris, Sivulantie 8, 95970 Äkäslompolo, Finland.